● Do you test on Animals?
Never! We love all animals, not just frogs, and stand against any testing on them whatsoever.
● How long do HoliFrog products last?
All of our products have a 12-month freshness seal once opened and a 2-year shelf life unopened.
● Where are HoliFrog products made?
Our products are formulated exclusively for us in the USA.
● Can anyone use HoliFrog products?
-Yes, our products are formulated for all skin types.
● Do your products contain artificial fragrances or chemical preservatives?
-All Holifrog products are formulated without: Both natural and synthetic fragrances, parabens and phenoxyethanol; we use plant derived preservatives.
See our HoliSh*t List for full list of banned ingredients.
● What certifications do you have?
-HoliFrog is Leaping Bunny Certified.
● What payments do you accept?
-We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay & Google Pay
● Where do you ship to?
-We ship globally to almost all countries.
● What is your return policy?
-We will accept returns within 30 days of purchase on UNUSED / UNOPENED products only. HoliFrog has the right to deny approval of refund on any product they feel has been used.
● Can I cancel my order?
-You may cancel your order if it has not been shipped. Please email firstname.lastname@example.org immediately. If your order has been shipped out, it cannot be canceled or refunded until it's returned back in its original condition.
● How do I check the status of my order?
-To inquire on the status of your order, please go to www.holifrog.com, log into your account and choose “Order History” in the “My Account” page.
-You can also email email@example.com with your order number and confirmation email and we will get back to you right away.
● I received a Damaged item, what should I do?